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Policies and Shipping

Our Promise

At NBX, we are committed to delivering the best cycling experience possible. Whether you're looking for that perfect new bike, browsing the latest gear, or just need some friendly advice, you can trust NBX Bikes to be there every step of the way. Be it bikes, parts, clothing, accessories, racks, rentals, or a multitude of other great services, we are committed to providing you with sales and service that go above and beyond your expectations. This is our promise to all NBX customers, and we stand by it. Stop by one of our stores today and see the difference. 


  • If for any reason you are dissatisfied with your purchase, within 30 days, please bring it back for a store credit or exchange. This includes bicycles, parts, clothing, and accessories.
  • Bicycles qualify for a return as long as its has not been damaged (within 30 Days)
  • Special Order items qualify for an in store credit or exchange.

Military Discount

NBX Bikes would like to thank those who have served or are currently serving our great country and have sacrificed so much to keep us safe.
Present your military I.D and receive a 10% discount on all regularly priced merchandise and services!

SHIPPING (Continental U.S.)

Three shipping options are offered for merchandise delivery:

LocationUSPS Priority Mail (1-3 Days)Store Pickup*
New England $15.00 FREE
East Coast $20.00 FREE
Everywhere Else $25.00 FREE

Note: Orders usually ship within one business day of being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.


Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.


Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!